Effective from 1st April 2022
This page explains our Cancellation Policy. Any person who books or places a booking offer for our room or any resort related services on the Labah Tong Hill Resort Ltd. site and We offer rooms or any resort related services on the Labah Tong Hill Resort Ltd. site can cancel bookings and accept cancellations, refunds and/or reimbursements under the following terms and conditions.
How to Cancel a Booking?
All cancellations must be initiated by contacting Labah Tong Hill Resort Ltd Support via:
- Email: booking@labahtong.com
- Message to booking email through your email account, which you have used to book your rooms.
- After receiving your written cancellation request, we’ll start the process accordingly.
Note: Booking cancellation over the Phone, WhatsApp or any other way will not be accepted.
Refund Policy
Due to the wide range of tourists booking a room, a strict cancellation process will compensate for the cost and lost revenue. In case of booking cancellation due to any avoidable/unavoidable reason, you must notify us in writing. The cancellation process will take effect from the date we receive written advice.
Once a booking is made, the following cancellation process will apply:
Cancellation by Clients,
- 14 – 10 Days Before Arrival: FULL Refund (Excl. Online Processing Fees)
- 09 – 07 days before arrival: We will refund 50% of your deposit/booking money; we’ll give you an option to reschedule the booking to an alternate day without any extra charges.
- 06-02 days before arrival: We will not refund; we’ll give you an option to reschedule the booking to an alternate day without any extra charges.
- 24 Hours Before Arrival: No Refund available.
Cancellation by Labah Tong Hill Resort Ltd.
For any unexpected reason, if Labah Tong Hill Resort Ltd. makes the cancellation, we’ll give you an option to reschedule the booking to an alternate day without any extra charges. If it’s not suited for you, we’ll give you a Full Refund (inluding online payment processing fees) of your deposit/booking money.
Amendments.
- Labah Tong Hill Resort Ltd. may modify and amend its Cancellation Policy from time to time at its sole discretion, providing notice of such changes by posting on the site.
- Labah Tong Hill Resort Ltd. will not be responsible for your booking without reading this policy or our Terms & Conditions.
If you have any questions about our cancellation policy please contact us.
